Kelly Engineering is recruiting a Technical Support Engineer (m/f) for our client Siemens S.A., located in Lisboa (Alfragide).
Responsabilities:
- Handling of incoming Service Requests by ticketing tool (ASSIST) or E-Mail;
- Request all needed data to assess the request;
- First analyze of issue based on provided data (e.g., check log files);
- Try to reproduce issue based on given scenario, if applicable;
- Provide findings to development team in case of product issue;
- Monitor status of service request – escalate according to process;
- Interface to customer (external) and development team (internal).
Requirements:
- Completed technical education (university, technical college) in the field of information science, software engineering, electrical engineering, automation technology or an equivalent education/qualification;
- Experience as an engineer/technologist in an industry-oriented environment;
- Experience or general knowledge in automation and motion systems (PLC, HMI, SCADA, Drives, etc) and programing languages (Ladder, FBD, STL, SCL);
- Experience or general knowledge of Siemens Automation and Drives portfolio (e.g. S7-1200, S7-1500, TIA Portal, ET200SP, G120C, Micro-Drive, etc);
- English spoken and written;
- Professional communication skills to external customer and internal team members;
- Ability to work in a team and interest in working in innovative projects.
A Kelly Services atua na qualidade de Agência de Emprego, em relação à presente oferta. Informamos que se optar por se candidatar, as suas informações serão tratadas de acordo com a Declaração de Privacidade da Kelly Services.
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Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.
