Descrição da Função
Adecco Recruitment is looking for a Technical Support Specialist for a prestigious multinational client, based in Porto.
Responsibilities
Support existing customers with their technical and accounting issues over the phone, ticket and chat
Show software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
Identify customer needs and forward such requests to the sales department
Work closely with all members of the Customer Support team to deliver a best-in-class experience for the customers
Qualifications
University degree in the field of economics, or other relevant vocational education such as commercial or technical training
Fluency English is mandatory
Windows/Mac user knowledge desirable
At least some experience working with customer and/or in sales
Determination, enthusiasm and willingness to learn
Working independently is just as important to you as team spirit
Strong communication skills and passion for working with people
Additional information
Contract location Porto, Portugal
Onsite Onboarding in our HQ office for an optimal start
Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
Public transport friendly offices
Special terms for local gyms
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid and Flexible work time with up to 50% home office
Work From Abroad Program allowing up to 40 days of work outside your contracting country
